Return & Refund Policy

At Farmers Felt Market, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all accessories, parts, and documentation (if applicable)
• Be accompanied by proof of purchase or order confirmation

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

• Products damaged due to misuse, abuse, or improper handling
• Items returned without original packaging
• Customized, personalized, or special-order items
• Clearance or final sale items (if applicable)

How to Request a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Please provide:

• Order number
• Full name
• Reason for the return
• Photos of the item if it is damaged or defective

You can contact us through:

Website: https://farmersfeltmarket.shop/

Contact Page: https://farmersfeltmarket.shop/contact-us/

Email: support@farmersfeltmarket.com

Phone: +1 (406) 299-2600

Live Chat: Available through our Contact Us page

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• The wrong item was received

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photos and additional information to help resolve the issue quickly and efficiently.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process described in this policy.

Exchanges

Exchanges may be offered for defective or damaged items, subject to product availability.

Please contact our customer support team to discuss exchange options.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Farmers Felt Market

Website: https://farmersfeltmarket.shop/

Contact Page: https://farmersfeltmarket.shop/contact-us/

Email: support@farmersfeltmarket.com

Phone: +1 (406) 299-2600

Address: 217 W Park St, Butte, MT 59701, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.